Complaint Review

HP

Report: #1379891

Submitted:
Mon, June 19, 2017
Updated:
Mon, June 19, 2017
Reported By:
Anne
Landenberg Pennsylvania U.S.A.
Name:
HP
Address:
Internet USA Phone:
1-800-474-6836
Category:
Financial Services

HP HP Support I call for help I was given a price of $52.99 when he could not help he sent me to a 2nd Rep. who got into my Computer who said I needed a USB sent to me for $50.00. I said no cancel I would not pay more. I was then told my $52.99 would not be refunded because they got "INTO MY COMPUTER" Internet

*Author of original report: Ta Da Not a Professional Response

*Consumer Comment: IT tech with 15 years experience giving my 2 cents


I called and told them my Computer was hacked and locked. I was given a price to fix my computer of $52.99, then  transferredd to a 2nd Rep. who  got in my computer and then told me I needed to pay $50.00 more for a USB to be sent to me & help them fix it. I requested they cancel which I think it was a Mohammed said OK our Rep. a Sherry White will cancel and credit your  account when she calls you.

I had to call her about 3 times to fianlly get a return call and she very rudely said no you owe the $52.99 because they "Got Into My Computer" I explained they did not fix it. She did not seem to care it was a 5 minute call to say we can't help you. She said she could charge me a $70.00 cancel fee, but I said no he did NOT say there was a cancel fee and it was within 5 minutes 10 at the most.

She just flat out said no the $52.99 would not be credited. I think it is a very easy quick way to make $52.99 from a lot of people when they don't want to or can't spend another $50.00 to have them send a USB and then help them fix your computer.

A total rip of  scam.


This report was posted on Ripoff Report on 06/19/2017 07:45 AM and is a permanent record located here: http://m.ripoffreport.com/reports/hp/internet/hp-hp-support-i-call-for-help-i-was-given-a-price-of-5299-when-he-could-not-help-h-1379891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1 Author 1 Consumer 0 Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ta Da Not a Professional Response

AUTHOR: - ()

I have a Care Pack on my Lap Top and my PC from HP,  the # to call was on the HP Pack for Tech help, it was not some fly by night Tech I called, it was a legidimate HP # who unfortunately uses Sherry Whites name and number for help.  I told the 1st Tech. my Computer was hacked and locked. Again, I was told by the 1st Tech he would " fix my Computer for $52.99 " he did NOT.

He did NOT tell me Before he transferrred me to the 2nd Tech. " if he can't help you,  I still keep the $52.99 " or I would have said then never mind, as he did nothing for the $52.99.

Then the 2nd Tech did get in but now also said he could NOT HELP ME unless I paid another $50.00 more. When I said no cancel he  then wanted to send me a USB, call him back and "he'd walk me through it." Seems I was to do the work and pay, and neither Tech. did a dam thing but take my money and run. He said, Sherry White WOULD cancel the account, & CREDIT MY MONEY BACK, IT WAS A 5 TO 10  MINUTE CALL. Not one of the 3 did a thing to fix my computer, getting in DID NOT FIX IT.  

I worked in Customer Service for 18 years, 8 of those in Billing Disputes, and was never as rude or curt to my Customers as you were to me in your call and also your rebuttal.  We also had our letters double checked for errors, and Ta Da would have gotten us fired. 

 I did get a responsible Tech to fix my Computer, no UBS , no printer or UBS problems at all.  He took his time, and did not have to GET INTO my computer once to fix it.  Looks like HP Techs are are bunch of crooks and hire a bunch of crooks to then rudely defend them. 

I will be calling and or writing  HP about this whether you work for them or not, HP is sending customers "To You" and they need to be aware of your practices, and your rudeness.  I can bet I am by far not the first customer you have done this to, nor the last to pay $52.99 to say I can't help you, I'll transfer you, makes for a lot of money.  Alot of money in your pockets for DOING NOTHING.   

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#2 Consumer Comment

IT tech with 15 years experience giving my 2 cents

AUTHOR: Katshay8 - (USA)

 Although I don't work for hp, or ever have, ive been a technician in the computing industry long enough to know that you should really take down this ripoff report and chalk up your issues to a misunderstanding by you (I truly mean no offense by that but I've seen it happen over and over). The $52.99 was to diagnose your problem, which they did, and told you to get a new usb cable. $50 for a sub cable is outrageous, but you can go down to Wal-Mart or best buy and get one for $10. Then look on your computer for the usb cable that is malfunctioning (which you may need to trace to your printer or other device to make sure you replace the correct one) and, tada, you're fixed up. $52.99 is a very reasonable price for a diagnosis (best buy charges $100) so be proactive and maybe enlist a more technology saavy friend or relative to help.

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