Mon, June 19, 2017
Mon, June 19, 2017
Landenberg Pennsylvania U.S.A.
Internet USA Phone:
HP HP Support I call for help I was given a price of $52.99 when he could not help he sent me to a 2nd Rep. who got into my Computer who said I needed a USB sent to me for $50.00. I said no cancel I would not pay more. I was then told my $52.99 would not be refunded because they got "INTO MY COMPUTER" Internet
*Author of original report: Ta Da Not a Professional Response
*Consumer Comment: IT tech with 15 years experience giving my 2 cents
I called and told them my Computer was hacked and locked. I was given a price to fix my computer of $52.99, then transferredd to a 2nd Rep. who got in my computer and then told me I needed to pay $50.00 more for a USB to be sent to me & help them fix it. I requested they cancel which I think it was a Mohammed said OK our Rep. a Sherry White will cancel and credit your account when she calls you.
I had to call her about 3 times to fianlly get a return call and she very rudely said no you owe the $52.99 because they "Got Into My Computer" I explained they did not fix it. She did not seem to care it was a 5 minute call to say we can't help you. She said she could charge me a $70.00 cancel fee, but I said no he did NOT say there was a cancel fee and it was within 5 minutes 10 at the most.
She just flat out said no the $52.99 would not be credited. I think it is a very easy quick way to make $52.99 from a lot of people when they don't want to or can't spend another $50.00 to have them send a USB and then help them fix your computer.
A total rip of scam.
This report was posted on Ripoff Report on 06/19/2017 07:45 AM and is a permanent record located here: http://m.ripoffreport.com/reports/hp/internet/hp-hp-support-i-call-for-help-i-was-given-a-price-of-5299-when-he-could-not-help-h-1379891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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