Complaint Review

ViaSat Inc.

Report: #1405903

Submitted:
Thu, October 12, 2017
Updated:
Thu, October 12, 2017
Reported By:
Kevin
Waterloo New York USA
Name:
ViaSat Inc.
Address:
6155 El Camino Real Carlsbad, California USA Phone:
+1-760-476-2200
Category:
Internet Services

ViaSat Inc. Exede Was automatically charged for the bill and I never authorized auto pay. Carlsbad California



 Setup an internet service account with Exede about 2 months ago. Upon setting up account, I was asked for my card information. I asked why and was told it was only to activate the account. Was never asked if I wanted to setup auto pay. Today, 10/12/2017, I was charged $89.98 automatically for my bill. Again, I never authorized auto pay. When I asked why I was automatically charged, I was told that that's how the company charges every customer. I was never asked about auto pay, therefore I never authorized auto pay. Representative informed me I could not receive a refund and that I would have to contact my bank. I'm still waiting to receive a paper bill for this charge.


This report was posted on Ripoff Report on 10/12/2017 02:32 PM and is a permanent record located here: http://m.ripoffreport.com/reports/viasat-inc/carlsbad-california-92009/viasat-inc-exede-was-automatically-charged-for-the-bill-and-i-never-authorized-auto-pay-1405903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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